Support

We welcome all questions and strive to provide effective customer solutions. Please refer to the Common Questions and Answers below to find possible answers to your questions.
Please contact us with any additional questions.
Support

Common Questions

Do I need to activate my SHARM license?

Yes. Use the license key provided by email to activate the software. The process is completely automated and takes only a few seconds. If you have any questions, please contact us.

Is it possible to install SHARM software on two computers?

The SHARM license should be used by one person on one computer. If you want to purchase a second SHARM Studio license for your second computer, please contact us to receive a discount coupon code.

Can I re-install SHARM if I have a problem with my computer?

Yes. You can re-install SHARM software on your computer, if it is the computer you originally used to activate your SHARM license.

My old computer where I activated SHARM doesn't work anymore. Can I install SHARM on my new computer?

Please contact us to re-activate your license on the new computer. After re-activation of your SHARM license key on the new computer, you will no longer be able to use SHARM on your old computer.

Do I need to register my SHARM software?

You do not need to register SHARM software. Your purchase order identifies you as our customer.

Which paying methods can I use to order SHARM software?

The share-it! system accepts many paying methods, including all major credit cards, direct deposit, wire transfer, orders by phone and more. Learn more about share-it! and acceptable payment options on our Buy page.

I'm a professional therapist and don’t know much about computers. Will I be able to learn and use SHARM?

Yes. Most of our customers are professional therapists who are not computer experts. Learning to use the SHARM software is easy and you can quickly start using it in your practice. Please read the User’s Guide to get started.

Do you have any recommendations with regard to what microphone to buy?

Any microphone that works with your computer should work with SHARM. Good microphones are not expensive, but we recommend that you invest at least $50 if you plan on using SHARM professionally.

Is SHARM compatible with Mac computers?

If you have Windows installed on your Mac computer, you can run the SHARM software. If you only have Mac OS installed, please refer to the Download page to learn how to run SHARM with Mac OS.

Sharm Studio Questions

Is it possible to combine my own music with SHARM Studio?

Yes. You can use External tracks to combine built-in sounds with your external sound files.

Can I record my own scripts instead of using the recorded voice that comes with the program?

Yes. You can record your own scripts and suggestions. Use Voice or External segments to mix your recorded files in SHARM Studio.

What should be the balance between the brainwave entrainment and the other sounds in my session?

The brainwave entrainment sound level should be just above the background sound level. Brainwave entrainment sound technology is not meant to be subliminal. The volume should be low, but you should be able to hear it.

Can I make subliminal CDs?

Yes. Producing subliminal recordings is easy. You can record a soundtrack and set its volume as low as you wish. Use the volume slider to set the volume to a fixed level. You can also use the volume graph to change the volume during the session.

Are languages other than English supported by the SHARM Studio?
The prerecorded voice libraries are in English. However, you can record suggestions and scripts in any language and mix them into your sessions.

Commercial Use and Copyrights

Do I need permission or a special license to sell CDs that I create using SHARM Studio to my clients?

The SHARM Studio license includes commercial use of the generated sound files. Therefore, you can use SHARM Studio to produce audio session files and CDs for sale or any other commercial purposes.

Can I sell the audio sound files or CDs that I produce with SHARM Studio to the general public?
The commercial license of SHARM Studio applies to commercial uses, including selling to the general public.

Please note that you cannot resell the Nature sound libraries “as is” but nature sounds can be included in the audio tracks that you create with SHARM Studio.

Are there any royalty fees associated with producing or selling any of the built-in recorded Voice, Music or Nature sound libraries?
There are no hidden fees or royalties associated with the SHARM Studio commercial license. You can use the sound files you have created with SHARM Studio for commercial purposes.

Other Questions

How can I learn to use SHARM Studio?
Please read the User’s Guide on this website and follow its step-by-step tutorials to quickly learn how to use SHARM Studio.

You can download the Trial Software and read the Help section of SHARM Studio to get familiar with its various functions.

Can I use SHARM Studio with regular stereo speakers instead of headphones?

Yes. You can use SHARM Studio with your speakers. Your speakers should be positioned correctly to get the right stereophonic effect. However, it may be easier to get high-quality sound and better stereophonic effect with good headphones.

How do I create my own CD?

Creating your own CDs is easy. Simply select a session or create your own and press the Export button in the top toolbar to create a sound file. SHARM Studio enables you to directly burn the exported sound file onto an audio-CD once the export process is complete.

I exported the session into an MP3 sound file and copied it to a CD, but the CD won't play on a CD player.

You should burn an audio-CD, not a data-CD. Only audio-CDs can be played on CD players. Use the SHARM Studio direct-burn option to create audio-CDs.

I get an error message when pressing the Recorder button. What's wrong?

Most likely, you need to tell SHARM Studio which microphone to use. Please open the Options window in the top toolbar to select the microphone. Alternatively, there may be a hardware connection problem between the microphone and your computer.

Can I create a panning effect?

Yes. Use the Stereo property below the Volume property. You can control the stereo position of any sound during the session. The easiest way to create a rhythmic panning effect is by using the Bilateral Sound option. Please refer to the Help section of SHARM Studio.

Can I put different recorded suggestions in the left and right stereo space?

Yes. Draw two Voice segments, one above the other, to be played simultaneously. Use the Stereo property on the right to set the position of each segment to the left and to the right. Please refer to the “Dual Induction” built-in demo session in the software.

Why can't I find the built-in sessions or the Nature sound files?
This issue may appear if you are not accessing the correct folder. Change the current folder to the correct folder and go up one or two levels in the folder hierarchy. You should find the built-in files intact in the correct folder.
How did you record the voices in SHARM Studio?

The built-in male and female voices in SHARM Studio were recorded by professional voice talents with a hypnotherapy background.

Sharm Live Questions

What are the main benefits of Sharm Live ?
Sharm Live is designed for live sessions at your clinic with your clients. In Sharm Live, you don’t need to prepare anything in advance. You can improvise your session with your client as it runs. Sharm Live supports dual headsets, which means that both you and your client can have a conversation while the program automatically mixes the voices with the built-in background sounds (music and scenes). It sounds as if you’re both “out there,” which is great for improving your rapport with your clients and providing them with an amazing, life-changing experience.

All you need is a pair of standard headsets (headphones and microphones), one for you and one for your client, and you’re ready to go. There’s nothing to learn, and the program is designed to run smooth live sessions without any distractions. It’s simple, fun, and amazing. If you haven’t tried it yet, give it a go today. We’re certain that you won’t regret the invested 10 minutes!

What type of headsets do I need for Sharm Live?
Any headset that works with Windows can be used with Sharm Live. To run live sessions with dual headsets (for you and for your client), we recommend using USB headsets.

Wireless headsets eliminate the need to arrange the headset wires, but unless they’re professional-level with “low-latency,” they can introduce a delay to the conversation, which could annoy the client. Low-latency professional wireless headsets are quite expensive ($300+ per headset), so we recommend using standard headsets. We also recommend beginning with low-cost headsets (around $30 per unit), and then later upgrading to more professional wired headsets ($100+). In any case, always use “over-ear” headphones that completely cover the ears (not “in-ear” or “on-ear” headphones) to enable the full audio experience of “being in the scene.”
Note: You can evaluate Sharm Live with one headset or even with speakers.

Can I use Sharm Live outside my office with my laptop?
Yes. Simply plug the headsets into your laptop, and you’re ready to go!

Can I use my own soundtracks in live sessions?
Yes. You can use soundtracks created by Sharm Studio (or any other audio tool) and add them to your Sharm Live library. You can even add a picture for each scene to make it easier to navigate during the live session—exactly like with the pictures of the built-in scenes. Just add a few folders and copy the files to them. Next time you run Sharm Live, your library will load right after the built-in library. For more details, please read the short user guide that’s available with the software.

Can I use Sharm Live on both my office desktop and my laptop?
Yes. The Sharm License of Sharm Live enables you to run the software on up to two computers with the same license key.