Sharm Support
We welcome all questions and strive to provide effective customer solutions. Please refer to the Common Questions and Answers below to find possible answers to your questions.

Please contact us with any additional questions.

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Sharm Studio Tutorials

Common Questions

Do I need to activate my Sharm license?

Yes. Use the license key provided by email to activate the software. The process is completely automated and takes only a few seconds. If you have any questions, please contact us.

Can I use the Sharm products on both my office desktop and my laptop?

Yes. The Sharm License of Sharm Studio and of Sharm Live enables you to run the software on up to two computers with the same license key.

Can I re-install SHARM if I have a problem with my computer?

Yes. You can re-install SHARM software on your computer, if it is the computer you originally used to activate your Sharm license.

My old computer where I activated SHARM doesn't work anymore. Can I install Sharm on my new computer?

Please contact us to re-activate your license on the new computer. After re-activation of your Sharm license key on the new computer, you will no longer be able to use Sharm on your old computer.

Do I need to register my Sharm software?

You do not need to register Sharm software. Your purchase order identifies you as our customer.

Which paying methods can I use to order Sharm software?

MyCommerce accepts many paying methods, including all major credit cards, direct deposit, wire transfer, orders by phone and more. Learn more about MyCommerce and acceptable payment options on the Store page.

I'm a professional therapist and don’t know much about computers. Will I be able to learn and use Sharm?

Yes. Most of our customers are professional therapists who are not computer experts. Learning to use the Sharm software is easy and you can quickly start using it in your practice. Please read the User’s Guide to get started, as well as the PDF tutorials.

Do you have any recommendations with regard to what microphone to buy?

Any microphone that works with your computer should work with Sharm. Good microphones are not expensive, but we recommend that you invest at least $50 if you plan on using Sharm professionally.

Can I use Sharm with regular stereo speakers instead of headphones?

Yes. You can use Sharm with your speakers. Your speakers should be positioned correctly to get the right stereophonic effect. However, it may be easier to get high-quality sound and better stereophonic effect with good headphones.

I get an error message when pressing the Recorder button. What's wrong?

Most likely, you need to tell Sharm which microphone to use. Please open the Options or Devices window in the top toolbar to select the microphone. Alternatively, there may be a hardware connection problem between the microphone and your computer.

Commercial Use and Copyrights

Do I need permission or a special license to sell CDs that I create using Sharm to my clients?

The Sharm license includes commercial use of the generated sound files. Therefore, you can use Sharm to produce audio session files and CDs for sale or any other commercial purposes.

Can I sell the audio sound files or CDs that I produce with Sharm to the general public?

The Sharm commercial license applies to commercial uses, including selling to the general public. Please note that you cannot resell the background sound libraries “as is” but background sounds can be included in the audio tracks that you create with Sharm.

Are there any royalty fees associated with producing or selling any of the built-in recorded voice, music or nature sound libraries?

There are no hidden fees or royalties associated with the Sharm commercial license. You can use the sound files you have created with Sharm for commercial purposes.

Sharm Studio Questions

Is it possible to combine my own music with Sharm Studio?

Yes. You can use "External Audio" tracks to combine built-in sounds with your external sound files.

Can I record my own scripts instead of using the recorded voice that comes with the program?

Yes. You can record your own scripts and suggestions. Use Voice or "External Audio" segments to mix your recorded files in Sharm Studio.

What should be the balance between the brainwave entrainment and the other sounds in my session?

The brainwave entrainment sound level should be just above the background sound level. Brainwave entrainment sound technology is not meant to be subliminal. The volume should be low, but you should be able to hear it.

Can I make subliminal recordings?

Yes. Producing subliminal recordings is easy. You can record a soundtrack and set its volume as low as you wish. Use the volume slider to set the volume to a fixed level. You can also use the volume graph to change the volume during the session.

Are languages other than English supported by Sharm Studio?

The prerecorded voice libraries are in English. However, you can record suggestions and scripts in any language and mix them into your sessions.

Can I create a panning effect?

Yes. Use the Stereo property below the Volume property. You can control the stereo position of any sound during the session. The easiest way to create a rhythmic panning effect is by using the Bilateral Sound option. Please refer to the Help section of Sharm Studio.

Can I put different recorded suggestions in the left and right stereo space?

Yes. Draw two Voice segments, one above the other, to be played simultaneously. Use the Stereo property on the right to set the position of each segment to the left and to the right.

Why can't I find the prerecorded suggestions or the nature sound files?

This issue may appear if you are not accessing the correct folder. Change the current folder to the correct folder and go up one or two levels in the folder hierarchy. You should find the built-in files intact in the correct folder.

How did you record the voices in Sharm Studio?

The built-in male and female voices in Sharm Studio were recorded by professional voice talents with a hypnotherapy background.

Sharm Live Questions

What are the main benefits of Sharm Live ?

Sharm Live is designed for live sessions at your clinic with your clients. In Sharm Live, you don’t need to prepare anything in advance. You can improvise your session with your client as it runs. Sharm Live supports dual headsets, which means that both you and your client can have a conversation while the program automatically mixes the voices with the built-in background sounds (music and scenes). It sounds as if you’re both “out there,” which is great for improving your rapport with your clients and providing them with an amazing, life-changing experience.

All you need is a pair of standard headsets (headphones and microphones), one for you and one for your client, and you’re ready to go. There’s nothing to learn, and the program is designed to run smooth live sessions without any distractions. It’s simple, fun, and amazing. If you haven’t tried it yet, give it a go today. We’re certain that you won’t regret the invested 10 minutes!

What type of headsets do I need for Sharm Live?

Any headset that works with Windows can be used with Sharm Live. To run live sessions with dual headsets (for you and for your client), we recommend using USB headsets.

Wireless headsets eliminate the need to arrange the headset wires, but unless they’re professional-level with “low-latency,” they can introduce a delay to the conversation, which could annoy the client. Low-latency professional wireless headsets are quite expensive ($300+ per headset), so we recommend using standard headsets. We also recommend beginning with low-cost headsets (around $30 per unit), and then later upgrading to more professional wired headsets ($100+). In any case, always use “over-ear” headphones that completely cover the ears (not “in-ear” or “on-ear” headphones) to enable the full audio experience of “being in the scene.”

Note: You can evaluate Sharm Live with one headset or even with speakers.

Can I use Sharm Live outside my office with my laptop?

Yes. Simply plug the headsets into your laptop, and you’re ready to go!

Can I use my own soundtracks in live sessions?

Yes. You can use soundtracks created by Sharm Studio (or any other audio tool) and add them to your Sharm Live library. You can even add a picture for each scene to make it easier to navigate during the live session—exactly like with the pictures of the built-in scenes. Just add a few folders and copy the files to them. Next time you run Sharm Live, your library will load right after the built-in library. For more details, please read the short user guide that’s available with the software.

Can I use Sharm Live on both my office desktop and my laptop?

Yes. The Sharm License of Sharm Live enables you to run the software on up to two computers with the same license key.